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Our Policies

Exchange Policy

  • 1 ) Chamathka aims to guarantee you full satisfaction. If for any reason you are not satisfied with your order, you may exchange the purchased products within 15 days from the date of order placement from our site.
  • 2 ) The right to exchange jewellery can only be exercised when the products are in original condition and have not been used, worn or damaged.
  • 3 ) For all exchanges to be valid, there must be proof of purchase. This is an integral part of Chamathka’s exchange policy.
  • 4 ) Exchanges are only done at Chamathka branded showrooms located island-wide.

Refund Policy

  • 1 ) Cash refunds are not accepted.
  • 2 ) Custom made jewellery cannot be exchanged or refunded.

After Sales Service

  • 1 ) We provide a lifetime service warranty on all items purchased from Chamathka for polishing and cleaning.

Delivery

  • 1 ) We deliver island-wide.
  • 2 ) In order to ensure you a hassle-free delivery experience, all delivery charges will be specified online and there shall not be any unexpected charges on delivery. Only delight and ease at your doorstep!
  • 3 ) Delivery may take 4-5 business days.
  • 4 ) Given the items are valuable in nature, all orders require a signature upon receipt.
  • 5 ) As we are unable to redirect orders once items have been delivered to the courier, kindly ensure there is someone who can sign for your order at the specified shipping address.

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